Troubleshooting
This section summarizes common issues and official support channels.
Check These First
| Symptom | Suggestion |
|---|---|
| Login, subscription, or quota issues | Account & Usage |
| Extensions won't install or IDE is unresponsive | IDE installation guides: VS Code, Visual Studio, JetBrains |
| CLI behavior or parameters don't match expectations | Command Line Arguments, Codely CLI |
| MCP won't connect or tools are unavailable | MCP Servers |
| Want to disable anonymous statistics | Telemetry |
| Can't find model switching option | Models |
| Commands or skills not loading | Slash Commands, Commands, Skills |
Reducing "Off-topic" Responses
- Narrow context: only
@-mention necessary files or directories, see Context & Mentions. - Write clear constraints and acceptance criteria, see Prompts.
- Use AI Rules & Project Conventions to codify team standards.
Still Can't Resolve
Contact support through the channels in Technical Support, and try to provide: product form (Cowork / specific IDE / CLI), version, reproduction steps, and sanitized logs or screenshots.